Online Leadership Series - Empowering Teams through RPA-Online Leadership Series

Video Transcription

Video Summary

EBE Technologies’ webinar explored how robotic process automation (RPA) and a “digital workforce” can help transportation companies reduce repetitive work, improve accuracy, and address labor shortages. EBE’s EMILY automates tasks across systems, working around the clock and escalating exceptions to employees.<br /><br />EBE CEO Larry Kerr demonstrated uses including extracting data from documents, converting manual tenders into EDI transactions, processing billing and carrier settlements, updating customer portals, and checking invoice-payment status. One fuel-delivery customer reduced daily billing work from six and a half hours to 45 minutes. EBE also reported examples of up to 90% of transactions handled automatically and major reductions in data-entry keystrokes.<br /><br />Hogan Services’ Ned Kriegshauser described benefits from portal automation, earlier detection of invoice issues, lower days sales outstanding and past-due rates, faster invoicing, and fewer data-entry errors. Automation also freed employees to focus on customer relationships, new accounts, and other higher-value work.<br /><br />The speakers stressed that successful adoption requires change management: explain how roles will evolve and involve employees in identifying repetitive tasks to automate. They recommended starting with straightforward, high-volume data-entry processes, then expanding toward end-to-end automation that brings people in only when needed.

Keywords

robotic process automation

digital workforce

transportation automation

billing automation

EDI transactions

invoice processing

portal automation

change management