AI & Automation 101: Demystifying "Agents" in Your Daily Operations

This session cuts through the noise to deliver a practical introduction to artificial intelligence and automation in trucking. We will define what an AI "agent" actually is—from voice bots that handle driver check-ins to backend software that automates mundane tasks—and show you how progressive carriers are leveraging them right now to protect margins.

Availability

On-Demand

Cost

TCA Member: $0.00

NATMI Member: $39.99

Non-Member: $79.99

Credit Offered

1 TCA Human Resources Credit

1 TCA Leadership Credit

0.25 NATMI Certification Renewal Points Credit

Sponsored by PCS Software.

This is part one of the four-part webinar series: Smarter Operations. Better Margins. Best Practices series for midsize carriers.

AI is no longer just a futuristic buzzword—it is actively reshaping how nimble carriers outpace the competition. This session cuts through the noise to deliver a practical introduction to artificial intelligence and automation in trucking. We will define what an AI "agent" actually is—from voice bots that handle driver check-ins to backend software that automates mundane tasks—and show you how progressive carriers are leveraging them right now to protect margins.

This webinar was recorded on 9/10/2026.

Key Takeaways

Understand the operational difference between basic software integrations and true embedded, data-driven AI.
Learn what an AI agent is and how it can automate manual customer service, accounting, or dispatch workflows.
Discover actionable strategies on whether to build simple automation tools internally or partner with a third party.

Mark Hill, CEO, PCS Software
Neil Roberts, Fleet Manager, Raider Express
MODERATOR: Steve Phillips, Facilitator, TCA Profitability Program

The Streamlined Back Office: Scaling Your Workforce Without the Churn

This session addresses how to implement thoughtful change management and introduce automation to ease the burden on your team.

Multiple Credits

$0.00 - $79.99