OasisLMS

Welcome to the Fundamentals of Safety Management - Driver Dispatch module. This interactive, self-paced module will guide you through the basic knowledge level of the dispatcher tasks.

Truck dispatchers are the foundation of the trucking sector, since they are in charge of coordinating with the drivers to ensure the safe delivery of goods and services. A dispatcher’s ability to coordinate with drivers and clients depends on effective communication and problem solving. A dispatcher must continually learn and develop in order to flourish in their position. Although each carrier will have unique needs, this module will cover basic dispatch functions. Always refer to your internal policies and procedures for guidance. 

This is a self-paced eLearning module and should not take more than 1 hour to complete.

After completing this course, you will be able to:

• Identify the basic roles and responsibilities of a truck dispatcher in supporting safe and efficient transportation operations.
• Describe effective communication and problem-solving practices used to coordinate with drivers and clients.
• Recognize the importance of following company-specific policies and procedures when performing basic dispatch functions.