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The Streamlined Back Office: Scaling Your Workforce Without the Churn
This session addresses how to implement thoughtful change management and introduce automation to ease the burden on your team.
Availability
On-Demand
Cost
TCA Member: $0.00
NATMI Member: $39.99
Non-Member: $79.99
Credit Offered
1 TCA Human Resources Credit
1 TCA Leadership Credit
0.25 NATMI Certification Renewal Points Credit
Sponsored by PCS Software.

Growing your business doesn't always require adding more desks. Whether you want to expand your fleet or simply make your current footprint more profitable, managing personnel efficiently is key. This session addresses how to implement thoughtful change management and introduce automation to ease the burden on your team. From optimizing dispatcher workflows to automating accounting and payroll tasks, discover how to support both your office staff and your drivers with modern tech. 

This webinar was recorded on 10/08/2026.
Key Takeaways
  • Identify hidden inefficiencies in routine back-office workflows like payroll, invoicing, and driver communications.  
  • Implement change management strategies that encourage employees to embrace, rather than fear, automated tools.  
  • Improve driver touchpoints and retention by utilizing automated systems to surface better freight matches.  
  • Sergey Bort, VP of MARCOM & Digital Strategy
  • Bill Wettstein, President, Nussbaum
  • MODERATOR: Steve Phillips, Facilitator, TCA Profitability Program
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